Collector and AR Analyst (Bahasa Indonesia) ACCENTURE, PT
Accenture is a global management consulting, technology services and outsourcing company. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. With more than 181,000 people serving clients in over 120 countries, the company generated net revenues of US$23.39 billion for the fiscal year ended Aug. 31, 2008. Its home page is www.accenture.com.
We have a dedicated Services workforce team who work on Accenture’s outsourcing engagements. Our long-term partnerships with clients, which we provide specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, procurement, learning and training, and HR. Our mission is to create a value chain for our clients continuously.
You could join the ranks side-by-side with our dedicated team in providing outsourcing services to > 600 clients; covering > 30 industries in > 47 countries worldwide. Our job goes beyond mere maintenance; we constantly seek to improve our clients’ key business processes to enable them gain competitive advantage.
The majority of our outsourcing people work in what we call “client operations.” They design, manage and implement the day-to-day activities associated with key business functions. You could have a customer-facing position where you’ll have opportunities to think differently, provide input to improve processes and ultimately deliver better services to clients.
We offer both information technology (application and infrastructure) outsourcing as well as business process outsourcing services.
Job Description
* Collection & process of securing cash payment from the customer after they have billed so as to achieve the set targets.
* Applying cash payments to the appropriate customer accounts and researching any unapplied payment or unknown items.
* Interact with the BU’s, thereby ensuring follow up and follow through, managing collection agencies day to day activities.
* Determine the credit worthiness of customer by using their financial statements as a medium.
* Ensuring all accounts receivable transactions from the billing systems are valid, errors fixed and interfaced to the General Ledger; process Global Multinational transactions pertaining to AR; financial adjustments and transaction review; process AR realignments and District changes.
Processes
Collections:
* Adherence to client policies and procedures pertaining to Collections.
* Adherence to the requirements of Service Level Agreement with client.
* Process Collections transactions (e.g. collection activities, updating payment information, reporting, adjustments and write offs, credit and debit memos, invoices cleared/closed)
* Dispute management including escalation to BU for any dispute and monitoring of the process.
* Deduction management including identifying if any customer short/over pays and making the follow-up action.
* Cash application including matching receipts to invoices, applying them and running Receipt Register reports.
* Write-off including identifying customer for write-off and raising ARA to AR analyst for process with appropriate approvals.
* Provide collection reports including those that measure the process against stated targets, and delinquent customer reports.
* Provides customer facing functions remotely and transaction processing activities.
* Archiving, records retention and audit support.
* Responsible to support the supervisor with career development activities for team members including performance management, informal feedback, training, and resourcing.
* Billing/AR Help Desk, including resolving Level 1 collection inquiries, and assisting if required in Level 2 and Level 3 inquires.
For reference:
Level 1 – includes but not limited to inquiries regarding: factual information, status, operational procedure, and policy contents.
Level 2 – includes but not limited to inquiries regarding: policy clarification from a policy expert, and assessment of policy or process changes.
Level 3 – includes but not limited to inquiries regarding: complex policy interpretation, authority to consider requests for exceptions or policy changes, and relationship impacting issues.
Credit:
* Review and determine the credit worthiness (credit limit assessment) of the customer in line with the NCR policies and procedures.
* Make credit assessment for new customer.
* Get the financial statement from the customer or thru web.
* Fill-up the credit matrix form and submit for approval.
* Follow-up and send to CU sites.
* Run on daily basis the outstanding holds report.
* Send to management for approval if needs to release.
* Keep the email of approval for audit purposes.
AR System Support:
* Ensure all accounts receivable transactions from the billing systems are valid, error fixed and interfaced to the General Ledger;
* Process Global Multinational transactions pertaining to AR;
* Make financial adjustments with appropriate approvals and transactions review
* Process AR realignment and District changes
* AR sub-ledger close during month end
Others
* Check the bank reconciliation send by the GL team on monthly basis.
* Compare and adjust if necessary.
* Send back to GL team for confirmation and processing.
* Ask help from Team lead if needs escalation.
Qualifications
Education & Working Experience
College and above; 1 year experience and above
Professional Skill Requirements
* Proven ability to work independently and as a team member
* Ability to be flexible and work analytically in a problem-solving environment
* Excellent communication (written and oral) and interpersonal skills
* Strong supervisory, coaching and project management skills
* Must display professionalism and confidence
* Excellent customer service skills
* Proven global expertise and perspective; executive level presence and influence
* Strong organizational, multi-tasking, and time-management skills
* Excellent negotiation, influence, mediation and conflict management skills
* Excellent business acumen and industry acumen
Our people are our most important asset and as such we are continuously expanding our capability programs to provide you with opportunities to build and extend your professional, technical/functional and management skills. Continuous learning takes place through a broad variety of opportunities and type of work. Access to the latest technological innovations and Accenture’s knowledge and expertise constitute a superb platform for your professional development. Your learning program will be determined by the requirements of your specific role but will usually involve specialized skills as well as personal and leadership development. You will work with your supervisor to determine what skills you need and how to build them.
