Jobs Center

High Performing Call center in China Recognized Internationally.
95Teleweb Information Co is china’s first outsourcing Service Provider, focusing on providing quality outsourced call center services across the globe. We are one of the most reputable call centers in China with 1500 in-house seats and expanding. We were awarded the SCP Certification by Service Capability & Performance Standard board in 2004, COPC Standard Service center Excellence Training Program in 2002 and ISO20000 in 2009.
· As a pioneer in the industry, our team is able to deliver invaluable call center expertise and professional solutions to our clients spanning from IT, Telecommunication, Financial Services, Logistics and Manufacturing industries. Most of our customers are prominent brands with global presence. We have branches in Chengdu, Dalian and Shanghai.
· Coveted Nationwide License
95Teleweb is granted the coveted and difficult-to-obtain nationwide contact center license and has access to abundant telecom resources. Lead by professionals with international business backgrounds and domestic operations experience, 95teleweb is expanding in China and overseas. With more than 800 seats in operation at its base in Beijing, 95Teleweb offers Clients and their customers high quality, high performing relationship building services delivered and monitored through multiple-channels including voice, fax, E-mail, internet and text messages.
· Milestones and Track Record
o 1998 – Introduce the 1st Outsourced Call Center concept in China.
o 1999 – Selected by Ericsson (which later became Sony Ericsson) to provide Customer Care Services to its regional customer base in China. We are still the service provider till present.
o 2000- Due to the domestic demand for our expertise and services in Contact Center, we set up Consultancy and Training department. Our core focus is to help our Clients realize their contact center business transformation from cost centers to profit centers. The team has worked with over 40 Clients over the years to help establish the contact center platform from designing operational processes to providing IT planning, project management and solutions mappings according to Clients’requirements.
o Awarded the contracts to manage both NOKIA and Alcatel’s Customer Care Centers.
o 2002 – 2004 – Established the 1st Consulting and Training division in China . Became the 1st Call Center to be SCP Certified
o 2004 – 95Teleweb underwent certification certified by Support Center Practices (SCP, see www.servicestrategies.com for details) and passed ISO 9001:2000 international standard. Many of the managers in 95teleweb are Registered Coordinator’s (RC’s) of COPC. SCP, ISO combine with the methodology derived from COPC consist the auditing mechanism and process. SCP has to be recertified twice a year. It will examine 11 criteria that include Customer/User satisfaction, Service process, Business goal, Training, People management, TQM, internal communication and others. The program quantifies the effectiveness of customer support, establishes a foundation to build on existing quality processes, and provides a clear focus on measurable results. SCP Certification requires comprehensive on-site audits to confirm that companies meet the requirements of the over 100 business elements defined in the program. Certified organizations must demonstrate their continued commitment to high performance standards through annual re-certification audits.
o 2006 – Was chosen as the preferred Partner by Microsoft to develop their Inside Sales in China.
o 2007 – Became regional BPO Service Provider in Asia Pacific.
o 2008 – Obtained ISO20000 certification.
Indonesian Product Policy Audit specialist(Google?
Job requirements:
1 be able to communicate with customer effiently, set customer satisfaction as the standard, and can carry out detailed practical operation of the system to complete the task of explanation.
2, focusing on university education background, excellent written and oral communication skills.
3, skilled application of skills in HTML and JAVA SCRIPT.
4, excellent organization and time management skills.
5, proficient in Indonesian and English.
6, strong analytical, sensitive capabilities.