Customer Care Associate – The Hongkong & Shanghai Banking Corporation Limited
About HSBC The HSBC Group is one of the largest banking and financial services organizations in the world. We have a diverse workforce of 312,000 people, with more than 10,000 offices in 88 countries and territories in Europe, the Asia- Pacific region, the Americas, the Middle East and Africa.
Customer Care Associate
Job ID: 4455
Responsibilities:
You will attend to customer calls and email enquiries/requests promptly with excellent customer service standards, as well as effectively generate leads for PFS. You will ensure that all proceedings are compliant with Audit, adhering to Regulatory Compliance guidelines. Additionally, you are also required to assist in other projects assigned, and ensuring that they are completed to the specified standards.
Requirements:
Along with a Degree/Diploma in Banking a Finance, you should have minimum 1 year of experience in a retail banking environment. Coupled with sound knowledge of banking products and services, you should also be able to multi-task independently under pressure and be willing to work on rotating shifts. Good interpersonal and communication skills are highly essential.
