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Aviva is the world’s fifth largest insurance group and the largest insurance services provider in the UK. We are the one of the leading providers of life and pension products in Europe and are actively growing our long-term saving, protection and investments business in Asia Pacific.
At Aviva, people and teamwork are central to our success – we see our employees as customers and advocates and therefore strive to create an environment that ensures all of our people can contribute, feel appreciated and develop competitive skills for the future.
To achieve our vision, we are now looking for individuals who have the ambition to succeed in a high performance team and make a real difference to what we do.
GI Claims Technical Manager
Responsibilities:
Job Scope:
This role is responsible for managing all elements of our GI claims operations including setting and implementing policy, risk frameworks, customer experience, cost management and audit. The role provides in-depth professional and technical advice to senior managers in order to make strategic and tactical business decisions. Emphasis is on resolving the most technically complex issues/activities within in the claims operation and providing day to day management of claims partners. The role also involves support, coaching and liaison to GI operations.
The role holder will lead or act as the technical consultant on all claims related matters and will in time be required to manage a small team of internal claims specialists in multiple GI products. The role holder is also required represent the Company at the GIA as part of the Motor Committee and will participate in key internal activities such as monthly pricing review and annual business planning.
Responsibilities:
* For all consumer lines of GI business, lead the Technical Claims area including; technical processes, policies, standards, customer experience, expense framework, FNOL, settlement, subrogation, third party management and vendors
* Make the best use of finite technical resources to achieve the optimum balance between service & claims costs whilst maintaining technical excellence
* Implement and manage with our claims partner defined processes and delivery performance levels against pre-determined benchmarks for costs, recovery performance, complaint levels, compliance and leakage
* To represent Aviva as an active member of the GIA Motor Committee and related forums
* In conjunction with our claims partners to continually improve the customer claims experience to ensure Aviva provides outstanding customer service through speedy claims settlement and quality of repair
* Managing claims costs through clearly defined technical standards and work with underwriting to manage risk exposure and underwriting appetite
* Control resource expenditure within budget
* Develop technical competence within Aviva GI
* Audit, control and performance manage third party vendors to ensure that repair methods purchased and invoiced are undertaken and customer experience standards are met
Requirements:
Requirements:
* Degree holder in any discipline and/or professional insurance qualification with a minimum of 5 years in claims operations. Those with CII or similar qualification or significant progress towards achieving the qualification preferred.
* Possess an industry recognised qualification in relation to management of vehicle repairs such as Corporate Membership of the Institute of the Motor Industry
* Possess good and sound understanding of all consumer lines claims with an emphasis on motor claims and vehicle repair process
* Posses good knowledge in GI principles and practices, salvage disposal and overall knowledge of claims process FNOL to recovery
* Ability to communicate, influence and build effective relationships at all levels
* Excellent written and oral communication skills in English
* Computer literate and familiar with Microsoft Office softwares
* A team player, fast learner, meticulous, results oriented and independent with strong interpersonal skills
* Possess strong organizational, leadership and customer service skills, i.e. listening, follow-through, willingness to help
* Ability to adapt positively to changes in policies, procedures, priorities and work environments
* Good presentation, analytical and problem-solving skills with the ability to resolve complex issues
* Possess excellent project planning and project management skills with the ability to develop short-term plans/goals
If you are looking for a challenging and rewarding career and this role sounds like what you are looking for, we invite you to submit your application via
www.aviva.com.sg/careers