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INTERNATIONAL MEDICAL INSURERS PTE LTD (“IMI”) is a leading healthcare insurance specialist offering quality solutions for both individual and corporate clients. Clients can access private and public hospitals in Singapore, as well as medical institutions globally. IMI is a wholly owned subsidiary of the Raffles Medical Group, a leading integrated healthcare group in Singapore.
As part of our growth, we seek suitable candidates for the post of:
Policy Admin, Assistant Manager
Responsibilities:
* Manage daily workflow, and guide the Policy Admin team.
* Ensures effective management of the Policy Admin team including the premium and underwriting performance of the plan to achieve both financial and membership objectives
* Ensures day-to-day work flow, procedures, assignments, policies and guidelines are effectively executed by the team.
* Promotes high-quality performance by developing and clearly outlining expectations for each team member, and organizing appropriate training/education for the Policy Admin team.
* Oversee the policy administration process to ensure that the monthly renewals are delivered on time and are accurate.
* Ensures compliance with regulatory guidelines
* Leads, coaches and motivates other team members.
* Communicates new work policies and procedures to team members and provide training on new procedures as required.
* Develop and maintain good relationship with client HR and intermediaries to promote effective client-insurer communication.
* Act as technical resource regarding policy provisions and processing procedures.
* Promote customer service culture and improve technical competencies of team members.
* Assist in feedback management and service recovery
* Assist in answering client enquiries
* Take on any other duties and responsibilities given from time to time.
Requirements:
* Possess a Bachelor’s Degree and/or Diploma
* Minimum 3 years’ direct experience
* Loss control and risk management experience a plus
* Computer literate, i.e. Microsoft Office
* Possess good communications and interpersonal skills
Interested candidates are invited to e-mail / write in with their detailed CV, stating current/expected salary to:
The General Manager
International Medical Insurers Pte Ltd (IMI)
585 North Bridge Road
Raffles Hospital, #12-00
Singapore 188770
Email: hr@imi.sg
Website: www.imi.sg